:root{--bg:#f7f4ef;--card:#ffffff;--ink:#1f1d1a;--muted:#6d675f;--line:#e5dfd5;--accent:#8a6a3b;--accent-ink:#ffffff;--soft:#efe8dc;--good:#2f7a4b;--good-bg:#e3f1e7;--ok:#8a6a12;--ok-bg:#f6eccc;--bad:#a33a2b;--bad-bg:#f6dfdb;--radius:14px}*{box-sizing:border-box}body,html{margin:0;background:var(--bg);color:var(--ink);font:16px/1.55 -apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}h1,h2,h3{font-family:Georgia,Times New Roman,serif;font-weight:600;line-height:1.2;margin:0 0 .5em}h1{font-size:1.9rem}h2{font-size:1.35rem;margin-top:1.4em}h3{font-size:1.1rem}.wrap{max-width:1080px;margin:0 auto;padding:24px 16px 64px}.nav{background:var(--ink);color:#fff}.nav .in{max-width:1080px;margin:0 auto;padding:12px 16px;display:flex;gap:18px;align-items:center;flex-wrap:wrap}.nav a{color:#e9e2d5;font-size:.95rem}.nav .brand{font-family:Georgia,serif;font-size:1.15rem;color:#fff;letter-spacing:.04em;margin-right:auto}.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:20px}.grid{display:grid;grid-gap:16px;gap:16px;grid-template-columns:repeat(auto-fill,minmax(240px,1fr))}.stack>*+*{margin-top:16px}.row{display:flex;gap:12px;align-items:center;flex-wrap:wrap}.muted{color:var(--muted)}.small{font-size:.875rem}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:999px;padding:10px 20px;background:var(--accent);color:var(--accent-ink);font-weight:600;font-size:.95rem;cursor:pointer}.btn,.btn:hover{text-decoration:none}.btn:hover{filter:brightness(1.08)}.btn.secondary{background:var(--soft);color:var(--ink)}.btn.danger{background:var(--bad)}.btn:disabled{opacity:.5;cursor:not-allowed}.btn.big{padding:14px 28px;font-size:1.05rem}input,select,textarea{font:inherit;padding:10px 12px;border:1px solid var(--line);border-radius:10px;background:#fff;width:100%}textarea{min-height:120px;font-family:ui-monospace,Menlo,monospace}label,textarea{font-size:.9rem}label{display:block;font-weight:600;margin-bottom:4px}.field+.field{margin-top:12px}table{width:100%;border-collapse:collapse;font-size:.92rem}td,th{text-align:left;padding:8px 10px;border-bottom:1px solid var(--line);vertical-align:top}th{font-size:.8rem;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}.table-scroll{overflow-x:auto}.pill{display:inline-block;padding:2px 10px;border-radius:999px;font-size:.8rem;font-weight:600;background:var(--soft)}.s-good{background:var(--good-bg);color:var(--good)}.s-ok{background:var(--ok-bg);color:var(--ok)}.s-bad{background:var(--bad-bg);color:var(--bad)}.s-none{background:#f1f1f1;color:#999}td.cell{text-align:center;font-weight:600}.kpis{display:grid;grid-gap:12px;gap:12px;grid-template-columns:repeat(auto-fill,minmax(150px,1fr))}.kpi{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:14px}.kpi .v{font-size:1.6rem;font-weight:700;font-family:Georgia,serif}.kpi .l,.section-title{font-size:.8rem;color:var(--muted)}.section-title{text-transform:uppercase;letter-spacing:.08em;margin:28px 0 10px}.prose{max-width:720px}.prose img{max-width:100%;border-radius:10px}.prose blockquote{border-left:3px solid var(--accent);margin:1em 0;padding:.2em 1em;background:var(--soft);border-radius:0 8px 8px 0}.check{color:var(--good);font-weight:700}.err{background:var(--bad-bg);color:var(--bad)}.err,.note{padding:10px 14px;border-radius:10px}.note{background:var(--ok-bg);color:#5c4a10;font-size:.92rem}.room{max-width:760px;margin:0 auto}.orb{width:140px;height:140px;border-radius:50%;margin:10px auto 6px;background:radial-gradient(circle at 35% 35%,#d9bf93,var(--accent));transition:transform .15s ease;box-shadow:0 10px 40px rgba(138,106,59,.35)}.orb.listening{animation:pulse 1.4s infinite}.orb.speaking{animation:talk .5s infinite alternate}.orb.thinking{opacity:.6}@keyframes pulse{0%{box-shadow:0 0 0 0 rgba(47,122,75,.45)}to{box-shadow:0 0 0 26px rgba(47,122,75,0)}}@keyframes talk{0%{transform:scale(1)}to{transform:scale(1.06)}}.status{text-align:center;font-weight:600;color:var(--muted);min-height:1.5em}.bubbles{display:flex;flex-direction:column;gap:10px;margin-top:18px}.bubble{max-width:85%;padding:10px 14px;border-radius:16px}.bubble.customer{background:var(--card);border:1px solid var(--line);align-self:flex-start;border-bottom-left-radius:4px}.bubble.rep{background:var(--ink);color:#fff;align-self:flex-end;border-bottom-right-radius:4px}.bubble .who{font-size:.72rem;opacity:.65;text-transform:uppercase;letter-spacing:.05em}@media (max-width:600px){h1{font-size:1.5rem}.card{padding:16px}}